2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

It's okay

Attitude is acceptable

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

Both the pickup and return processes were smooth. I didn't even need to use the driver's license translation I had prepared. Picked up the car at JFK.