The vehicle was making noice on the highway at high speed. Unfortunately, we could not exchange the car since we were not close to any major city and have enough time to change our car.

The rental company could not change the primary driver's information, and there was an issue with the credit card's magnetic strip with no alternative solution provided.

Because we had a lot of luggage, we booked a mid-to-large car (Chevrolet Malibu). However, at pickup, they could only provide a compact car (Volkswagen Jetta), so we had to fold down part of the rear seat to fit the luggage.

The car was decent and ran well. It had advanced safety features such as all around cameras and adaptive cruise control. No real issues with this rental or the customer service interactions.

The booking platform worked well as usual, I did receive two price drop refunds so appreciate QEEQs follow through in that regard.

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.