Poor

It's okay.

Both pickup and drop-off were quick and efficient. There was no upselling, we got the car and left. They even upgraded us to a station wagon, which had a trunk big enough to lay two suitcases flat, making it very convenient. When returning the car, they just started the engine to check the fuel level and for any error codes, which was highly efficient.

When picking up the car, they told me the one I booked was too small and offered an upgrade to a brand-new Tucson. Initially, the total price they quoted was £700, which I thought was too expensive, so I declined and insisted on my original order. After some calculation, they said they could offer a discount, making the total £514. I thought it was acceptable and agreed, emphasizing that my original order was already paid for, and the final payment should be £514 minus what I already paid. They confirmed, but the final order receipt wasn't clear to me. Seeing 514 as the final number, I signed the paperwork. Later, at checkout, they said £514 was an additional charge, which was appalling as my original order was just over £300. After repeated discussions, they insisted the contract had ended and according to it, I owed £514. I've come to realize that even the British can be unscrupulous, taking advantage of the fact that Chinese people's English might not be perfect, mixing up additional charges with the total price. I'd advise future renters to be cautious of upgrade traps, even with big companies.

Very satisfied

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.