Excellente prestation.

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

Excellent

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The staff took a lunch break, so I ended up waiting at the train station for over an hour. The return location in Nice is hard to find if you go by the address on the website - it’s actually in the parking lot on the right-hand side of the station. The return process was quick, but I was charged a fee for returning the car to a different location. Even though I was informed at pickup, the fee seemed unclear and a bit unreasonable.

Everything was fine and easy.