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Pick up and drop off with Avis was horrendous! Car ordered not available!

Reviewed: Tue, Sep 17, 2019
About Avis: 5.3 /10
Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service
Compact SUV | Jeep Compass or similar

Relevant Reviews on Avis in Italy

Anonymous

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Reviewed: Tue, Dec 23, 2025
About Avis: 10.0 /10
We went really early so there was no line at all.
The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.
About QEEQ: 10.0 /10

Oscar Evelina

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Reviewed: Mon, Oct 13, 2025
About Avis: 10.0 /10
Highly satisfied
About QEEQ: 10.0 /10

Adonis Stella

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Reviewed: Fri, Jun 6, 2025
About Avis: 10.0 /10
Pretty good. Initially planned to start in Florence, but later realized there were too many restricted areas in Florence. Decided to take a train to Siena and rent a car there instead. QEEQ quickly canceled the original booking and made a new reservation.
About QEEQ: 10.0 /10

Modesty Martin

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Reviewed: Sat, Feb 8, 2020
About Avis: 6.0 /10
About QEEQ: 10.0 /10

Bradley Commons

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Reviewed: Fri, Jul 21, 2017
About Avis: 10.0 /10
The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.
About QEEQ: 10.0 /10

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