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Pick up and drop off with Avis was horrendous! Car ordered not available!

Reviewed: Tue, Sep 17, 2019
About Avis: 5.3 /10
Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service
Compact SUV | Jeep Compass or similar

Relevant Reviews on Avis in Italy

Kim Bennett

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Reviewed: Mon, Oct 6, 2025
About Avis: 10.0 /10
They offer additional insurance and highway ETC, but I opted out, and the process was done quickly. A domestic driver's license is sufficient (valid until 2025/9/27).
About QEEQ: 10.0 /10

Laura Larkin

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Reviewed: Thu, Jan 23, 2025
About Avis: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Derrick Mond

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Reviewed: Sat, Mar 7, 2020
About Avis: 2.0 /10

Rita Galsworthy

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Reviewed: Sat, Jan 14, 2017
About Avis: 8.0 /10
Average service, no smiles.
About QEEQ: 10.0 /10

A.Darwish

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Mini Van | Citroen C4 Grand Picasso 7 Seats or similar
Reviewed: Wed, Dec 4, 2019
“Easy booking but a nightmare on pickup!”
About Avis: 7.7 /10
The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.

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