Friendly

We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.

The instructions were unclear, and it took half an hour to pick up and drop off the car.

Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.

Everything with the booking platform was good nice and smooth

Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.

Good platform probably one of the best brokers.