Would never recommend Routes car rental

Canada

Reviewed: Tue, Aug 27, 2019

About Routes: 4.7 /10

Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.

About QEEQ: 10.0 /10

Easy Rent a car was a painless way to rent our vehicle. Will use again.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Nov 7, 2023

About Routes: 10.0 /10

good a bit understaff but nice

About QEEQ: 10.0 /10

good

EvaP.

Canada

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Jul 19, 2019

“Get what you pay for.”

About Routes: 6.7 /10

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.

About QEEQ: 8.0 /10

L.Humchitt

Canada

1 days rental

Intermediate | Honda Civic or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jul 18, 2019

About Routes: 7.7 /10

They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.

About QEEQ: 8.0 /10

D.Gabay

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jun 20, 2019

“Great car, was a smooth drive and very comfortable”

About Routes: 10.0 /10

The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car

About QEEQ: 10.0 /10

Very smooth process. Will definitely use it again.