Great Rental Experience

Very satisfied

The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.

The staff were quite friendly. They asked if I needed additional insurance, and when I declined, there were no delays in processing. The paperwork was completed quickly. The vehicle inspection was thorough, and they proactively pointed out existing damages on the car, and coordinated a replacement if the car was not in good condition. Initially, I had booked a 5+2 car but was given an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The exchange went smoothly. (Though, if I booked a seven-seater, why did they first give me a five-seater?)

Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.

Free upgrade brill...also low card hold amount which is good and why i use them only 300 euros

Great price