There was no information online about the daily insurance charge

I arrived at the agreed time to pick up the car, only to be told there were no available vehicles. They suggested I pay over 40 euros to upgrade to an Alfa Romeo, which I refused. Then, I was told I needed to wait an hour. After waiting another hour, they still didn’t have a car ready, and only when they were about to take their lunch break did they finally give me an MG SUV. On top of that, they didn't inform me the fuel tank was empty, nearly causing serious trouble for the rest of my trip. This was the worst car rental experience of my life.

Very satisfied.

The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

The service was relatively fast. After picking up the car, I found that it couldn't accommodate 5 people plus 5 suitcases, so I temporarily switched to a larger vehicle. The service was good.