Not happy with the overall service received. Rentals should be quick and simple on holidays time is

Great service.

Aggressive insurance upselling.

No one answered the phone, the store doesn't exist, didn't get the car.

The rental company staff were very polite, and the pick-up and drop-off process was relatively smooth. However, at the counter during pick-up, they tried to upsell us on personal insurance, and the final bill at drop-off included an unclear tax charge that needs further discussion.

Booked an automatic, but only manual was available at the store. It was more expensive initially, but after a long negotiation, the price matched. The elderly staff were very slow, taking over an hour.