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Live chat Email us Service Code: 9567667224
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The booking process was smooth, but the service and product from Budget has been terrible.

Reviewed: Sun, Aug 11, 2019
About Budget: 5.0 /10
I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).
About QEEQ: 10.0 /10
N/A
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Standard | Volkswagen Jetta or similar

Relevant Reviews on Budget in United States

Gustave Malory

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Reviewed: Mon, Oct 14, 2024
About Budget: 10.0 /10
The staff I encounter every time are very patient, always pointing out how to get better deals and teaching me how to lock the car and set things up. Extending the rental is also super simple, usually done in just 5 minutes.
About QEEQ: 10.0 /10

Jeremy Rob

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Reviewed: Fri, Jan 15, 2021
About Budget: 8.0 /10
The location is easy to find, but the vehicle was just average. The deposit was too high, and the return process was too slow!

Ives Barton

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Reviewed: Thu, Jun 8, 2023
About Budget: 10.0 /10
Satisfactory

Toby Ellen

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Reviewed: Thu, Oct 8, 2015
About Budget: 8.0 /10
Fast queuing
About QEEQ: 8.0 /10

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Intermediate | Volkswagen Jetta or similar
Reviewed: Thu, Jun 30, 2022
“Nice upgrade!”
About Budget: 10.0 /10
Counter staff very helpful. Got a nice upgrade as no jettas or similar available.
About QEEQ: 8.0 /10
Price drop protector good. Don't force customers to include insurance. Some of us don't need it as we have insurance from elsewhere and need to keep costs down.

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