The booking process was smooth, but the service and product from Budget has been terrible.

United States

Reviewed: Sun, Aug 11, 2019

About Budget: 5.0 /10

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

About QEEQ: 10.0 /10

N/A

Budget

Portland

United States

Standard | Volkswagen Jetta or similar

1 days rental

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Steven

United States

8-day rental

Medium SUV | Ford Edge or similar

Budget

John F. Kennedy Intl Airport(JFK)

New York

United States

Reviewed: Tue, Aug 13, 2024

“Disappointed with Budget”

About Budget: 6.0 /10

As I said before I ran into a lot of problems with my cars: - first car looked reasonable but discovered later that rubber of windshield whiper was loose (not practical since it rained a lot). Furthermore car notification that car needed a engine oil now. Had to swap car - second car less comfortable and after one day received a notification of engine malfunction. Had to swap cars again. However, closest Budget location was >60 miles away. Very inconvenient and time consuming - third car was fairly new and quite good. Budget representative tried to give me a Dodge Charger first which is not a SUV at all. Eventually after waiting I was offered a good car. At the end of my trip this car also gave a notification that engine oil change was due.

About QEEQ: 8.0 /10