I was asked to pay a further £250 for insurance and then charged another £30 for a diesel?

The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.

Easyrentcars was great! Easy process on-line. No problems!

Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.

It's a scam, they claimed I needed to pay an additional 250 euros in insurance because I had an American drivers license. Claimed by CC wouldn't cover it blah blah. If you look at their google reviews, many customers are hit with the same scam. So I cancelled the booking on the spot and got a car without issue from Sixt.

Car booked wasn’t available, had choice of a Vauxhall Cora’s or Alfa Romeo... Cora’s was too small so had to pay an additional 9 euro per day for a vehicle adequate for the luggage.. Also informed that I was not covered for vehicle damage... constantly trying to make me purchase additional insurance ( over 40 minutes arguing this alone shocking)

Rhodium need bigger clearer signs and better disrcription of license requirements when booking. An international driver permit was required if drivers license is outside the E.U. without Rhodiums coverage. I had to take their coverage.

Show information clearer on the website about International Driver Permit.