The West Palm Beach location is the worst. Customers wait more that 1 hour just to pick up a car that was already paid.

Overall it was excellent. The only issue was that the rear tail light was broken ....not the light, the glass covering had been in an accident.

We did not get a full size car, which we paid for. We got a dirty VW pass at, which is not a full size vehicle. Check in process was extremely slow. It definitely could have been Better! I would not recommend this place.

Even thou our pick up at the airport was late, the driver was courteous and helpful. The girl at the counter when we came to the office was very helpful too. She told us it is mandatory to get insurance but we showed her that we already got insurance when we booked the car. Overall, the experience in picking up our car was very good.

Easy to book and relatively cheaper. I will use it again.

No gas, nearly empty tank of gas. Dents all over the car.