Poor service

Me cargaron un servicio que no solicité y el servicio al cliente de Easirent no ha respondido correctamente.

Really easu to use site and simple and quick at pick up and drop off. will use again!

Counter service - very rude – later claimed to be the manager when I insisted on talking to manager. Clearly offered me a visibly damage and dented car at the rear and front with excuse that car was fine, and there was nothing else available to offer me unless I paid more for another bigger car. Claimed there was nothing she could do about her decision. She even walked away from me and asked me to think what I wanted to do after I rejected the car on grounds of potential breakdown anytime due to damage. It was night time and wasn’t taking such a car away with my kids. This was not service of a good and reputable company that was aiming at setting a high standard, and improving customer experience. After a long time of causing a scene, she went out and offered me another car- visibly in a lesser price range I paid for, car key was seriously damaged and falling apart- central locking was not functional at all. It was late, kids very tired after 24hrs of travelling - I decided to take the car. Checking back in the car - there was no clear instructions on the process - Lined up and waited only to later tell me that I had to wait outside- an agent was to come to me at the car to check the car. Waited again until I went to enquire from one of your transport drivers what was happening, and why I had to wait this long yet we were getting late for our flight. The transport driver decided to do the car checking- in of the car, however without reference to the checking-out records of the then state of the car. I queried that but he went ahead to check the car and said all was fine, asked me to write my names, sign and put my email address for any correspondences. No paperwork was given to confirm what he had said to me. He initially queried gas left in tank - gauge was just over the 1/2 mark - I had to remind him that the car was given with half tank. I was very bitter with your company, and will be taking further legal action.

Very pleased all round. Would recommend and will use again. Can’t be the value.

After being at the counter for nearly 20 minutes and being told that I could not use my company card which had my name on it to pay for the car, and going back and forth as to why I had to use my personal credit card, the lady finally ran my company card only to (of course) find out that the car had already been paid for and that payment could be processed on the card. In the middle of this experience, I asked the lady to cancel my reservation and was told that I could do it online that she would not do it for me (even though no one was waiting in line to do so). Upon walking away and reviewing my reservation, I learned that at 9:30am it was 30 minutes past the time that I could cancel - so I went back up to the desk where it seemed obvious that she knew I wouldn't get the money back should I have canceled. She then proceeded for at least ten minutes to talk me into buying insurance, which I already have but of course according to her it wouldn't be enough should I have an accident. After calling my insurance company to confirm, of course I had the coverage needed to deal with any accident issues. She then proceeded to try to talk me into buying a Sunpass because she said I'd spend more than $60 going to Orlando. Which I didn't, I spent $10 for the entire trip. Lastly, I was told that because I was going to Orlando that I didn't have unlimited miles as my email confirmation said, I had 150 miles per day and that I should have read through the terms and conditions. How about Easirent ask a question through the reservation process about where the destination is and let people know about the mileage cap on the front end instead of just saying it'll be 89 cents per mile extra now that a person cannot cancel the reservation. All in all, I was incredibly frustrated with the process, as were the three people standing in line upon my return to the company window. Two of the three couples canceled their reservation at the window due to their own frustration. Never again.