Try somewhere else

The car had many marks, tape residue on several doors, scratches etc which the guy going with me said did not matter. I took pictures of it all including a popped out piece of plastic on the front side which meant the car had been in an accident (This comes back into play later). The interior was fair but it had sticky places which I needed to clean. When returning the car another piece had popped a bit and they said the car had been hit. I filled out an accident report and stated no accident and that the car was already banged up when I picked it up. Waiting to see if they follow up on this or let it go. I also informed them that the brake peddle was hitting bottom sometimes on my last day driving and that they may be failing. I hope they to look into it. Lastly, the day after I returned the car I started receiving calls saying that the car had not been returned and it was going to be reported stolen. I had to make several calls to get the whole thing sorted (To be accused of theft, crazy).

Not located at airport Returned early due to early departure due to Hurricane Dorian but no refund Additional $170 charge to add additional driver How do you calculate overall score as 2 when everything is checked as a 1? Car was stained Shuttle van was dirty Pickup place at airport difficult to find Attempt to charge $10 for tolls / upon refusal threaten to charge $25 per toll if I didn’t pay the $10/day Required personal insurance coverages page (who carries that?) or force to take Easirent insurance. Not a bargain with added charges. Never again I will only deal with known, reputable companies in the future.

Car not available at arrival. Car not cleaned properly.

Car had a keyless entry with an almost dead battery. No wiper fluid, windshield was filthy on the inside, and a bumper that was hanging on for dear life. We had to wait over a half hour at airport for the shuttle and again a half hour when we returned the car. What rental makes you wait 1/2 hour when you have a flight to catch. Their recording said they pick up every 15 minutes and they only have 1 van, which makes that impossible. They also made us call our insurance to prove we had collision insurance. They should have told us ahead of time if they wanted us to provide this.

I found the Easirent staff, especially Mizra, to be very helpful and professional. The young man (with dreadlocks) who checked the car when I returned it and who drove the van back to the airport was also exceptionally efficient and pleasant. I would do business with them again.

Easyrentcars.com is my website of choice when renting cars. I turn to them first. I find their rates to be extremely competitive and their customer service is beyond excellent.