Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

Very satisfied.

Overall service was good, but the charges using the electronic toll card were unclear. Please explain it more clearly before renting next time.

Booked a car in downtown Los Angeles but was told at the store that cars were only available at the airport.

Customer service at San Francisco airport was indifferent.