Great booking experience and good car.

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

The booking platform was very easy to use to compare vehicles and rental companies. My booking was held using my credit card. However, I needed to cancel my credit card for a security issue. The booking was thankfully not cancelled as a result and I contacted customer services to make a payment via an alternative credit card. The customer service was excellent.

Couldn't rent because I didn't have a translated document. A staff member, who seemed to be Filipino, was very bureaucratic and said the police would cause trouble, and insurance claims would be difficult, blah blah blah. In fact, it's not a big issue. There are many notarization companies that can handle this in 5 minutes with a phone call, but they didn't tell me. They only explained the company policies. I found a notary company on my own and sorted it out immediately. I've decided never to rent from National again.

When picking up the car, they gave us a Mazda 5 in great condition, only driven for 6000 km. It was filled up with gas, and we just needed to return it with a full tank. Returning the car at the airport was convenient; we just handed back the keys and didn't need to go through an inspection. Of course, we were careful throughout the trip and didn't encounter any issues. We'll continue to choose car rentals for self-driving trips in the future!

Great staff - friendly and professional- in both Vancouver and Bellevue. Thanks

Like: Was fast ,questions were answered and helpful was a good experience
Dislike: N/A