Great time, great travel.

My flight was delayed and National was already closed when I arrived. An Alamo employee handled the situation, but I had to wait in line. I had reserved a car seat but waited for several dozen minutes before it was arranged.

Couldn't rent because I didn't have a translated document. A staff member, who seemed to be Filipino, was very bureaucratic and said the police would cause trouble, and insurance claims would be difficult, blah blah blah. In fact, it's not a big issue. There are many notarization companies that can handle this in 5 minutes with a phone call, but they didn't tell me. They only explained the company policies. I found a notary company on my own and sorted it out immediately. I've decided never to rent from National again.

Service is standard.

Great staff - friendly and professional- in both Vancouver and Bellevue. Thanks

Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive.
Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...