Very satisfied

There were sales pitches.

The car rental company did not provide the car they promised. They accused me of damaging that car even though I never rented it, and unfairly charged me. Despite having time evidence, they still deducted over 9000 yuan. Moreover, they did not respond to clarify the truth. Do not rent from this company, you will regret it. It is deceitful.

Very easy return of car. Took about 30 seconds before I could hop on the bus to the airport

Very good

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.