Great van, Routes car rental should be avoided for more name brand.

We waited 40 minutes for someone to pick us up, but when we were about to get in the car, it drove off. We called the rental company and waited another 15 minutes before another car arrived. We have rented from this company twice. The first time, we returned the car at 8:00 AM, but there was no one at the lot. We left the keys on the counter and had to take a taxi to the airport ourselves. The second time, when we returned the car after coming back from Banff, no one attended to us for a long time. We handed over the keys and were told we could leave. I insisted on a proper check and signed confirmation that there were no issues. The gas tank was empty when we picked up the car.

First time used, excellent service, excellent value for money.

Horrible wait for shuttle at airport (40 min) Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned. Staff were not friendly and not enough of them clearly.

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me. It's a reduced to the max rental place with office in a Container, but everything went smooth! top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!