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Search for Routes Car Rentals in Vancouver

Really poor.

Reviewed: Wed, Jul 17, 2019
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10
Toyota Corolla image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Herbert Jordan

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Jul 7, 2019
About Routes: 10.0 /10
Very convenient, got an upgrade to a big Jeep. It was a new car with only over a thousand kilometers, at the original price. The car rental place is popular, and the service is quite good.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Oct 3, 2019
“Very good broker and very poor agency”
About Routes: 7.0 /10
Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
About QEEQ: 10.0 /10

F

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Sep 3, 2019
“Don't take Routes”
About Routes: 4.0 /10
They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.
About QEEQ: 8.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Jul 29, 2019
About Routes: 8.3 /10
Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.
About QEEQ: 10.0 /10

J.feng

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Aug 28, 2018
“strongly recommend it to others”
About Routes: 8.6 /10
Dislike: gas was not full tank to full tank.

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