There are too many one-time charges. They charge by the fuel level, and there's also a deposit. I returned the car on Saturday, but the store was closed, so I had to just park and leave the keys.

Highly recommended! A few days ago, I rented a car to travel around Milan and planned to return it there. Later, I needed to change the return location to Rome, but didn't know how to proceed. QEEQ's assistance content seemed complicated, and time was tight, so I decided to return the car and rebook another one. When I reached the return point, the staff helped me switch directly, saving at least an hour that I would have spent going back to the office. I ended up being three minutes early to the client’s factory, which was over 300 kilometers away.

Extremely inefficient. It took over an hour from queuing to get the car, and the car given had not undergone a safety check. The rearview mirror was broken, but they still tried to hand over the car to me. After complaining, I waited another 1.5 hours to get a new car. The replacement car was severely damaged all around the body, and the gas tank was only 80% full. I have been renting cars in Europe for over 10 years, and this is the first time I have encountered such a situation. It is truly disappointing!

I have gained a deeper understanding of the unreliability of Italians. Before picking up the car, I called ahead and scheduled for 11:30. When I arrived, nobody was there and I had to wait about an additional fifteen minutes. These are small issues. I rented the car in June, and after returning to my country, I suddenly received an email in September forwarding a fine notice. The fine should have been two pages, but Hertz only forwarded me one page, with the payment method on the second page. I had to go through a lot of trouble to Google how to pay the Italian police fine. The fine was issued in July, and by the time I received it, there was not much time left of the 60-day payment period. It took multiple communications with the rental company to finally pay the fine. During this process, Hertz provided no effective assistance but charged me over 30 euros for a so-called service fee, just for forwarding my contact information to the Italian police. That money was too easily earned for them! In summary, the service was terrible, they were eager to charge money, and compared to Hertz in the USA, the difference is like heaven and earth. If there were a zero star option, I would choose it without hesitation. If possible, I would like to give them a negative score and tell them to get lost!

The car was delightful and lived up to expectations. There were a few scuffs and scratches that needed identifying on pick up. The car hire compound had building works going on. It was not located on airport and the shuttle bus was rather small with a big scramble for all when it turned up at either end. There should be a designated waiting line with shade provided as it was very hot and there was nothing to hide under at the rental compound.

All went well. Good value and smooth booking process. May use Easyrentcars again in the future.