The overall service was quite average. There was a long line for picking up the car, but the staff couldn't process it quickly. After reaching the pickup point, I waited for more than half an hour. Finally got the car, drove to the hotel, and the next day brought three suitcases to the nearby exhibition center. As shown in the photo, the car stalled in the middle of the road on the only main lane. There was no emergency triangle. I had to manually direct traffic for an hour and a half. Called for repairs, local staff confirmed the location which took half an hour as they were not familiar with the process. After losing my temper, they finally added me on WeChat. Even after half an hour, there was no response. I had to arrange the repair myself. They called back midway, providing repair service in English late at night. After approximately one hour, the repair team finally arrived. They jump-started the car with a battery, but the engine fault warning appeared. I immediately drove the car back to return it. The reception staff assured me they wouldn't hold me responsible. I sarcastically thanked them. Despite returning the car early, they still charged the full amount. No apology was given. It was a truly miserable experience.

This company is shameless; they charged me $17 even though the tank was full when I returned the car. Unfortunately, I didn't take a picture. They also charged me $35 for towing service they claimed I added when I rented. Ridiculous!

An excellent car rental company with great service. They helped us retrieve forgotten items twice, once even having someone drive the car back to deliver the items. Overall, very good experience, and I will choose this company again next time.

Initially, the staff strongly recommended a higher-level sports car and falsely claimed that the discounted price included insurance. In the end, the total cost exceeded our budget. Despite repeatedly telling them to stick to the original booking and that we didn't need luggage insurance, they pretended not to understand. As individuals with study abroad experience, we believed we could make our point clear. Eventually, they had another supervisor take over, who fully understood our request, but the final price still included some additional insurance fees, which did not match the total price I had booked. This was very confusing. I had already selected the option for third-party liability insurance at an additional daily cost of 20-30 yuan during the booking process, so the total price should have included it. Why did the final price differ? If that's the case, is there any point in pre-booking? This is completely unreasonable. If there are additional taxes or other fees, it should be displayed at the time of booking. When we arrived at the front desk at the airport, they informed us that certain insurance options were not included. This wasted a lot of time.

The counter staff Alison was very helpful and as all of us were really tired and needed to get our rooms at the earliest, she made the whole process really smooth. The car was great with enough room to take all our luggage. CRITICISM: Can you please specify which fuel the car needs on the keychain. I had to call your US customer service from my UK phone to find out if it was petrol or diesel.

Easy to use.