The front desk assigned me an unclean car twice, and the second car they gave me had a dragging chassis and noise issues. I decided not to go back to the front desk and got a clean car reassigned at the pickup lot. However, there ended up being an additional $35 charge, and I have no idea why. The front desk staff avoided answering specific questions, only saying she's been working for 10 years and asking me to trust her. Even calling Avis customer service didn't resolve anything after a lengthy inquiry.

Very satisfied

The overall service was pretty good, and the process was quite fast.

Not great, it claimed there was Chinese service, but there wasn't! The order stated that UnionPay cards were accepted, but it turned out that only Visa cards were. Also, other drivers' credit cards were not allowed, so we couldn't pick up the car. We had to rent another car, which cost over 400 yuan extra! I won't be renting from them again.

The car's condition was average, over 30,000 miles, and the seatbelt buckle was missing. Every time I had to put on the seatbelt, I needed to open the car door and get the buckle out from underneath, which was quite inconvenient.