Never Jucy again

Satisfied

Service there is exceptional. Very friendly staff, quick and easy booking and had the keys in my hand within 5 minutes.

Everything was booked and organised - I didn't have to fill in any complicated forms or go through the long process of buying additional insurance. All was done and ready to go ; )

Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!

Smooth booking process.

There was a minor delay in collecting the car, the office ran out of paper rolls for the EFTPOS terminals. The branch manager was extremely nice; we had been misinformed about the drop-off time to get a shuttle bus ride to the airport so we arrived too late. Justin acknowledged the mistake was Jucy's, so he arranged for alternative transportation on the spot, at no cost to us.

Definitely a budget operation. All the cars I had the opportunity to hire had plenty of knocks to them. If you are used to premium car hire operators with new, good condition vehicles Jucy may not be the best choice for you.