Nightmare ish, glad I went early and had an American friend.

It was okay, but they deducted some money after I returned the car without directly giving me a statement explaining why.

We were delayed getting the car because my daughter was hungry, so we stopped for a meal before heading over. It ended up being a bit later than planned. We got a Malibu, but the back seat had a strong smell of dog odor, probably because the previous renter had a dog there. We had to keep the windows open the whole way. While driving, I noticed the steering wheel was a bit off-center—when driving straight, the wheel was slightly turned left, and when centered, the car would go right. It was okay for temporary use, but not ideal. My next rental in Hawaii was also with Avis, and that car was in perfect condition. Honestly, it feels like a matter of luck.

Very satisfied.

Long queue. Told them not to include GPS and insurance, but was still charged for GPS in the end.

Spent too much time waiting to get our car.