Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece poco

It was the worst car. It was very dirty and smelly. I will never use Ace again

The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

Customer service was terrible and rude.

I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!

they will do their best to get more money out of you. they offered the $3 upgrade to more than one person while I was standing. if you complain about the car they give you for any reason, they will tell you they don't have another one in the same price range, but if you pay an extra $3 per day they will get you a better car or a car without whatever you complained about. other than that, the staff seems nice. but the whole process lacks some integrity. shuttle drivers are nice people