Quick, efficient and fair.

Very good.

It was pretty good, no queues upon arrival. The process started right away. I had seen comments about a 3-hour wait, but that was not the case. The prices were very affordable. They did try to sell insurance, but you just need to say no if you don't want it. The staff was decent, understood we didn't need insurance and didn't push it. I didn't notice any racial discrimination as some comments suggested. Everybody finds their own car, and it seemed like they didn't have a lot of staff. Everyone got SUVs, including the white person in front of me. The deposit was 1,200 euros, but it was just a deposit, without charges. The car return inspection was smooth, and we got our deposit back without issue. I was a bit worried after reading the comments, but everything went smoothly, and the car was in good condition.

Dealing with the accident was very painful. When we called, they asked us to call road assistance, but the customer service was in Italian. Being stranded in the middle of nowhere was really frustrating.