The size of the reserved car was not mentioned. I booked a 7-seater but ended up with a 5-seater.

Satisfied

The rental fee didn't include local taxes, which were charged separately. The dashboard of the first car showed 'oil change' warning. When we went back to exchange the car, we were charged a second refueling fee.

A bit of a wait at the rental desk. There was one person sat at the desk who wasn’t seeing anyone but it turned out she was training so fair enough! The people I did interact gave top notch customer service. Car was as expected - it had a few scuffs and scratches but for the price I was happy enough. One gripe - the person who brought it round forgot to put the handbrake on so the car started rolling away as we put our luggage in!! Managed to jump in and grab the hand brake without too much issue though. Drop off very easy - staff super friendly again! Overall would recommend!

QEEQ was great. Solved all my issues with rental insurance in America which was getting confusing. The app is great and great price!!

Car provided didn't have 4WD as requested. In order to get this we had to pay extra for RSP - when we needed to call the service centre the operator was totally useless and we ended up having to sort the issue ourselves

We requested a 4WD car but were told that the car class we had booked didn't have 4WD. Easyrentcars should have informed us of this or should make their website clearer