Waited over 20 minutes in line to pick up the car. Returning the car was much faster, but waited about 40 minutes for their airport shuttle at the rental office entrance.

Satisfied

The car pickup process was quick and the procedures were simple.

There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!

Service was prompt and staff were very friendly