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Live chat Email us Service Code: 7039303040
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Had issues with customer service. Had issue with car being ready. Had issues with type of car.

Reviewed: Mon, Jul 1, 2019
About Hertz: 4.8 /10
Hertz Aberdeen were great but Hertz Liverpool staff were meant to follow up with us on cost of vehicle and did not. Very disappointed with Hertz initial customer service compared to other companies.
About QEEQ: 8.0 /10
Mini Van | Mercedes Vito Tourer or similar

Relevant Reviews on Hertz in United Kingdom

Eleanore Ferguson

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Reviewed: Mon, Sep 8, 2025
About Hertz: 10.0 /10
The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.
About QEEQ: 10.0 /10

Abigail Harrod

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Reviewed: Mon, Sep 30, 2024
About Hertz: 10.0 /10
Quick pickup and fast return.
About QEEQ: 10.0 /10

Perry Lytton

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Reviewed: Sun, Jun 30, 2024
About Hertz: 10.0 /10
The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.
About QEEQ: 10.0 /10

Clark House

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Reviewed: Sat, Oct 20, 2018
About Hertz: 6.0 /10

J Ren

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Compact | Vauxhall Astra or similar
Reviewed: Thu, Sep 8, 2022
“Easy but wld like clarity on insurance policy, ie who to call if you actually were in an emergency”
About Hertz: 10.0 /10
Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.
About QEEQ: 10.0 /10
Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.

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