No major issues. Check fuel before signing!

Vehicle was changed at the last minute without prior notice

Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.

Overall very good experience with them

Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.

Like: It was great having the car ,we did travel every day .
Dislike: We had a very dirty car ,so very difficult to see if there was any damage prior to taking the car .