Hertz

The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

The car rental and return process was very convenient, and communication was smooth even with limited English.

The guy who handed over the car was very helpful, assisting me with finding the Bluetooth. However, the man with the beard who handled the paperwork had a heavy accent, which made it quite difficult to understand him, probably because he's from the suburbs of London, haha. I originally booked a Ford Galaxy but was recommended to switch to a Volvo XC70. Although the space is smaller than the Ford, it was cheaper. Overall, it's still fine, and the car was relatively new.

The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible. I was pleased to get a better car than I expected.

Fast and friendly service. The vehicle is in great condition.

Reasonably priced compared! Highly recommended.