2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

Pick up needs to be faster

Great and easy service

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.