Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer. I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire. Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there. All told a better experience than I expected and I suspect that was not just good luck.

QEEQ did a good job- my brother booked a car at the same time directly with a different company and I think I had a better deal- better car, better price, but I won't rub it in!

Excellent all round service

Great value easy to use app

Everything was great until dropping off the car. Even though I booked to return the car at an airport location, the car could not be dropped at the airport. Had to drive back into town to return the car adding about 45 minutes and a lot of stress. Staff seemed used to it though and got me back to the airport ASAP. I made the flight.

Went to the East location. The worker stayed on the phone talking about personal drama for 6 minutes while I waited to be acknowledged (even had the other person on speaker phone!!!). When he was done with his incredibly unprofessional personal call he was so rude I decided to leave and go rent from Minards for the day instead. Didn't even use the vehicle due to the staff. Will forever stick with Enterprise after the experience.