National provided the service.

The staff at the store and parking lot were very friendly, the process was quick, and there was no pressure to buy insurance. They even provided us with a more spacious Hyundai Tucson Hybrid, top configuration, equipped with adaptive cruise control and lane-keeping assist. The car's performance was excellent, effortlessly handling the winding country roads of Tuscany.

Everything went smoothly without any push to buy additional insurance since I had already purchased full coverage.

No queue at the T2 branch.

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.