When we arrived at the store, they demanded an upgrade for a higher price. After we refused, they gave us a downgraded vehicle. The next day, when we went to the store for an explanation, they pretended not to know. In the end, there was no apology!

The service was quite good, and compared to other companies, Alamo offers decent value for money. The same model is cheaper than some well-known companies. The vehicle condition was also good. When I arrived, there was a row of cars, at least five or six to choose from freely. But usually, it's just a matter of picking the appearance and color. Haha.

Great!

Great!

Like: No glitches - we got what we contracted for

Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.