They forcibly promoted insurance. Due to language barriers, we ended up purchasing duplicate insurance. This made our car rental experience in Australia very disappointing!

The actual rental location is Europcar. When picking up the car, there were three customers ahead of me, and I had to wait for an hour. The Muslim lady staff worked very hard, but there were various unexpected issues. However, the car model was as promised, and the condition was good. It had less than 50,000 kilometers on it—a 7-seater diesel Q7. Driving it was smooth and comfortable, which made the journey even more enjoyable.

The car received was not quite the same as the one booked online.

A great car rental experience; everything was very convenient.

Standard attitude, standard service