Took three hours to pick up the car

The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.

The waiting time in line was too long... but the service attitude was great.

Pretty good, both pick-up and drop-off.

The battery was completely dead and wasn't detected or replaced in time, which led to a breakdown during the trip. After calling the emergency support hotline, we waited in the snow for 3 hours with no assistance. Eventually, we had to buy a new battery at our own expense to get the vehicle working.