Good service

The Sicily By Car counter at Milan Malpensa Airport is not independent; it shares the space with many other companies, but it's easy to find. Once you reach the car rental area, it's on the left. Initially, I rented a Peugeot 307, but at pickup, they upgraded me to an Audi A3, which had only 7000 kilometers on it—what a pleasant surprise! Finding the pickup point was a bit tricky; once you enter the parking area, it's mostly dominated by major rental companies like Hertz. The Sicily By Car parking spot is further inside. Returning the car was very convenient; you don't need to wash it. Just park it in the designated spot, and a staff member will check it. Overall, it was an excellent experience!

I was given an upgrade as I had so much luggage

Easy to use. Thanks

I arrived a minute after midnight at their office, had to wait in the queue anyway, and the was made to pay 45 Euros for "out of normal hours" pick-up of the car (i.e. past midnight). Pathetic...