Sicily By Car - Rome Termini Railway Station Information, Car Rental Instructions & Policies

Good service, excellent value.

I had an amazing good deal with pick up at one location and return at another for cheap price. counter service was poor since there was only 1 person on a weekend day at the main station, so we waited 1 hour, but ok they upgraded me and gave me an amazing car with only few scratches. Highly recommended - but be aware of the fine print in the contract

Opel Crossland X を予約したのにFiat 500だったので残念でした。

The staff member was awesome! Incredibly professional, helpful & friendly. Given that it was incredibly busy and he was on his own.

Car was upgraded, and that was extremely appreciated, however the car was filthy both inside and out.

I bought full insurance through the car rental platform, but when picking up the car, the rental company said it was not full coverage and that I would need to pay an additional 100 euros for it. However, the final charge for this insurance was over 170 euros. Initially, I didn't want to buy this insurance, but if I didn't, the deposit would be 1400 euros; with this insurance, it reduced to 400 euros. I ended up buying it, but I'm not very satisfied.

Satisfied

Great, I booked a manual car but got an automatic.

Pickup process was too slow

I booked the car for 7:30 AM, my husband and I arrived at the pickup point at 7:15, but the staff was not present. We had to wait for an extra 30 minutes, which affected our next schedule. Additionally, I completed the online check-in information on the rental platform the day before, which claimed to eliminate the need for filling out forms in person. However, at the location, I was still required to fill out the same information, wasting our time!

Absolutely fantastic! Hassle-free pickup and smooth return!

The return location map and address information were incorrect, and the provided phone number was unreachable. It was an absolutely terrible experience.

Satisfied

Charged money without providing service!

Overall satisfied. The car is suitable for two people traveling through streets and alleys. It has CarPlay and USB charging. The hybrid fuel consumption is 4.6. No upselling.

Focuses on being fast and efficient.

Overall quite satisfied. I booked the car pickup at Termini Station and the drop-off at FCO airport. Very convenient. No extra fees or upselling.

I want to specifically praise Sicily By Car. Both picking up and returning the car was very quick. The staff at the counter and the return area spoke decent English, were efficient, and friendly. Compared to another company I used in Florence, the experience was worlds apart. The deposit refund only took 2 days.

It's really extremely slow.

The car was in good condition, and there were no issues with the vehicle itself. However, you need to be cautious during pickup and drop-off, or you might end up like me, facing unexpected compensation charges at return. The issue was that when I picked up the car at the train station, the staff simply handed me the keys and said they had already inspected the car. Having prior experience with car rentals, I took a video of the car's exterior myself. But when I returned the car at the airport, the staff claimed there was a new scratch on the front left bumper and refused to accept my video evidence. They gave me a statement form to fill out and submit to the rental company, but they still insisted that I pay €218 for the repair on the spot before allowing me to leave. I had purchased separate car damage insurance back in my home country and didn’t buy the full coverage from Sicily. Arguing with the staff was futile, so I had no choice but to pay and then file for reimbursement with my insurance company back home. Travelers who rely on basic English skills may find it difficult to handle such situations, especially when time is tight for returning flights. While I didn't suffer an actual financial loss, it gave me a deeper understanding of how Italian car rental companies operate. I strongly suggest that when renting a car in European countries, you insist that the staff carefully verify and document all existing scratches during pickup to reduce the chances of being taken advantage of.