I want to specifically praise Sicily By Car. Both picking up and returning the car was very quick. The staff at the counter and the return area spoke decent English, were efficient, and friendly. Compared to another company I used in Florence, the experience was worlds apart. The deposit refund only took 2 days.

Focuses on being fast and efficient.

Charged money without providing service!

I booked the car for 7:30 AM, my husband and I arrived at the pickup point at 7:15, but the staff was not present. We had to wait for an extra 30 minutes, which affected our next schedule. Additionally, I completed the online check-in information on the rental platform the day before, which claimed to eliminate the need for filling out forms in person. However, at the location, I was still required to fill out the same information, wasting our time!

The staff member was awesome! Incredibly professional, helpful & friendly. Given that it was incredibly busy and he was on his own.