No queue, and the airport shuttle bus is very convenient.

Hertz is great. I lost my passport, but Hertz was the only company that could rent a car to me, and they were very efficient. I ended up with a Toyota Chev, which is a great car.

I am very satisfied with Hertz's service.

Like: Car was low mileage and in good condition. Staff were friendly and efficient.
Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.

Like: End to end reliability, condition of car, performance. When the former renter only refilled the vehicle to 3/4, we obtained a small refund to honour this.
Dislike: Hard to return at Luton Airport (car return not well sign posted) but not Hertzs fault. Airport needs to do better.