Absolutely perfect.

It's pretty good, only took a few minutes.

The delay was half a day. I asked the store how much extra I would need to pay for a half-day delay, and they told me it would be the price of an additional day. When I got to the store, the price for that extra day was nearly 60 pounds. If they had told me this high price earlier, I wouldn't have chosen to be late. It's a rip-off.

I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.

When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?

Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.

Booking process was easy.