Happy with Hertz Elgin

The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

There was only one inspector when returning the car in Edinburgh, causing a wait. The inspection was slow, inefficient, and the staff was unfriendly. Each car took a long time to inspect, even the undercarriage was checked thoroughly. They said I scratched the front wheel and might be charged £160. The car has over ten thousand miles and isn't new. I said I wasn't sure if it was me because the paintwork was fine. He asked if I had taken pictures of the entire car when renting. Seriously, who photographs the chassis, tires, and wheel rims? Will tire wear be charged too? I was there with my two kids, wasting a lot of time and had to contact the rental company. This nitpicky company makes you scared to drive their cars. Even if it's the customer's fault, would you really repair or replace a rim for a minor scratch? This is terrifying. Although I had full insurance, this experience was very unpleasant.

Shall recommend to friends and relatives.

Honesty with great service

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.

the tank was not full, it was £7 short of petrol, car was dirty esp windscreen, screen wash ran out very quickly so had to drive with limited vision and electric windows stopped working for half an hour so had to drive with drivers wndow fully open on a mototrway. told staff upon return and they didnt seem too bthered, no offer to recompense the lack of petrol, not impressive.