Great experience, sparkling clean car, excellent service

Arrived at the car rental company on time, they said the model we booked wasn't available (Hertz explained that the QEEQ website made a mistake; they don't have such vehicles and normally use them for cargo). They offered us two choices: either switch to a 9-seater or change to an SUV and a regular car. However, both options would cost significantly more, and the second option couldn't fit the luggage of our three families, leaving us with only the first option. After dealing with the car rental company and a 2-hour delay, we finally got the 9-seater, but it disrupted our morning plans, and we had to pay extra. After renting cars abroad many times, this was by far the worst experience.

Very satisfied

24hrs pick and drop .. really save my whole day because I needed to drop it earlier

Great Place to hire

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

I did a last minute rental so I was happy with the service.

Hertz’s service is trustworthy and excellent! Quick pick up and drop off!Our car is upgraded to another model which more spacious for 6 people travel in group! Highly satisfied! The pick up staff fromLuton Airport branch is friendly, informative and helpful! The staff from dropoff branch -Victoria Stations was effective. Direction and information was cleared to return and park the car. Highly recommended!