Very satisfied with QEEQ's service. I gave four stars to the store because I was being generous. The store's service was average—they ignored my request and thought I was causing trouble. In fact, I just wanted to downgrade and switch to a different car, but they even tried to cancel my booking.

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.

The car was in good condition and the location was easy to find. The bill was clear and communication was smooth.

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.