Overall, it went smoothly.

Good and very patient.

The staff's service was great, but the MG car was really disappointing. Especially when driving uphill, it made a loud roaring noise and couldn't handle the climb. The whole car felt bulky, and there was a strange smell inside the car. The smell was noticeable when first entering, but it faded after a while.

From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.

Both pick-up and drop-off were extremely quick and easy. I was a bit worried after reading some reviews online, but it turned out there was no need to be concerned at all.