Shouqizuche - Melbourne Airport Information, Car Rental Instructions & Policies

Quick response when arranging extension.

They overcharged me, saying the gas station was too far from the airport. It was actually just a few kilometers away. I refueled at a station not far from the airport because I wasn’t familiar with the area.

Satisfied

They took advantage of my lack of English skills, added insurance fees directly to the contract without explaining, and had me swipe my card for a deposit before signing. Currently requesting a refund through the rental platform; this company is quite unpleasant.

Shouqi Car Rental in Melbourne actually uses Europcar, and I have to mention that the staff had a terrible attitude. My English isn't great, and when I didn’t understand a couple of sentences, the staff kept rolling their eyes at me. Later, when I had more questions and went back to the office, their reaction was like 'Oh no, not this person again!' They answered my questions while complaining to their colleagues. The entire experience was very unsatisfactory.

Great service attitude, quick procedures, and easy return process

Overall satisfied, no hidden charges, both pickup and drop-off are very quick.

Not bad

Satisfactory

Very satisfied

Very satisfied.

Very satisfied! Initially, I was worried about the collaboration between Shouqi and European companies after reading reviews, but it turned out to be great. The store treated everyone equally.

Very satisfied.

Quite satisfied.

Firstly, the hybrid model I specifically chose for the higher price was not available at all, resulting in additional costs. Secondly, it was agreed during booking that adding an extra driver would be free of charge, but I was still charged for it. I plan to file a complaint for a refund on this matter. Picking up the car was fine since it was at the airport branch, but the return location was hard to find. The address simply stated 'airport,' which is too vague for such a large area. A properly marked return address would make things much easier—just adding it clearly and making it searchable via Google Maps for navigation would suffice. This kind of issue reflects poor coordination between the company and Europcar, making it seem like a middleman that doesn't have things fully streamlined.

Very satisfactory!

The service was satisfactory. Initially, I wasn't happy with the car, but they proactively helped me switch to another one.

The car received was not quite the same as the one booked online.

Fast service and new cars.

Satisfied

Satisfied

Pretty good.

Located right opposite T2, very easy to find. The car is in excellent condition, a new vehicle with just over 10,000 kilometers. They briefly introduced the insurance, and when I declined, they didn't push further. The deposit was refunded the day after the car was returned, and the invoice was sent via email. Overall, very satisfied!

QEEQ Car Rental Review Overall, the car rental experience was quite good. We rented a Toyota Kluger, which was in excellent condition. The car was very new and easy to drive. It had CarPlay, making navigation and music convenient, and the whole trip went smoothly. Pick-up and Drop-off Experience The pick-up process was smooth, and the staff were friendly. However, we encountered a minor issue during drop-off. We rented the car at Melbourne Airport and returned it at Sydney Airport Terminal 1 (T1). The drop-off instructions provided by QEEQ were somewhat confusing. Initially, it mentioned the drop-off location at T1, but later it added a note saying Sydney Airport was undergoing renovations, requiring returns at an alternate location nearby. In reality, this change only applied to Terminals 2 (T2) and 3 (T3), while T1 remained unaffected. This misinformation misled us into thinking T1 was not a valid drop-off location, wasting over half an hour as the shuttle bus didn’t stop at T1. QEEQ should clarify drop-off details for different terminals to prevent users from unnecessary delays. Driving Experience and Road Conditions Driving from Melbourne to Sydney was quite challenging. The route consisted largely of mountainous roads with steep slopes and sharp turns, and city streets were relatively narrow. Additionally, Australia uses right-hand drive vehicles, which require adjustment for those unfamiliar. Even as an experienced driver, it took me several days to fully adapt to driving the Kluger. For novice drivers, renting a smaller vehicle is advisable to reduce driving difficulties, especially for parking and making U-turns on narrow roads. Vehicle Cleanliness Based on tips from Xiaohongshu, we learned that dirty cars might incur cleaning fees. To avoid this, we bought a small broom to clean up sand and dirt from inside and outside the car before returning it. This worked well, as we successfully returned the vehicle without any additional charges. Sharing this for reference. Tips and Suggestions 1. Insurance: It's recommended to purchase insurance directly at the rental site. Though slightly more expensive, it’s easier to handle claims. If you opt for QEEQ's insurance, you’ll need to pay upfront and file for reimbursement afterward when you return home, which can be cumbersome. 2. Booster Seat: For families with children, it’s better to buy a booster seat in advance in your home country. It’s affordable, and you can dispose of it after use. Renting one on-site is quite costly and not cost-effective. 3. Car Model: Novice drivers or those unaccustomed to driving larger vehicles should opt for a smaller model for easier handling and reduced driving stress. In summary, the car rental experience was good overall, but QEEQ could improve its return instructions for better clarity.

The process of picking up and returning the car was very convenient.

Overall satisfied, the car is new and drives very well.

The charges were very transparent. I voluntarily purchased the car rental company's insurance, along with tire and glass coverage. The staff were very polite and explained all the fees clearly. I had booked the 2021 Kia Carnival, but they gave me a 2024 new model Kia Carnival instead. The car was very new, though the right rear door panel made a bit of a creaking noise when driving. It wasn't a big deal since you can't hear it when playing music. I only paid a little over $100 as a deposit via pre-authorization, which was refunded on the third day after returning the car. During my time in Melbourne, I accidentally drove a short stretch on a toll road. The rental contract mentioned that toll charges would be deducted from the deposit along with a small handling fee, but when I received the final bill, no charges had been deducted. I’m not sure how that was processed in the end.

The Highlander we were given had some minor damage on the exterior (many scratches), which, although it didn't affect driving, was somewhat bothersome. Additionally, the car's suspension was poor, making the rear seats less comfortable.

Very good.

The process was handled very quickly. They will try to upsell insurance, but I had already purchased it on QEEQ. The Indian staff member's accent can be a bit hard to understand. The car was in excellent condition, being a hybrid and fuel-efficient. The onboard navigation worked well even without signal. Make sure to bring a phone holder for easier map viewing. When returning the car, ensure the interior is clean, especially free of sand, as they may charge a high cleaning fee otherwise.

Excellent

Very satisfied

Very satisfied!

Very satisfied.

Very satisfied