8.8 /10 Very good
Reviewed: Saturday, May 3, 2025
Like: Good customer service in shuttling customers between airport and company.
Dislike: -
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Like: Car is clean and new
Dislike: Nothing
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Like: Really easy to find and pick up.
Dislike: Nil
Read More >9.6 /10 Excellent
Reviewed: Saturday, May 3, 2025
Like: No additional surcharge for different drop off location
Friendly staff, good shuttle service
Dislike: Extremely slow GPS
Read More >9.4 /10 Excellent
Reviewed: Saturday, May 3, 2025
Like: Everything
Dislike: Nothing
Read More >5 /10 Average
Reviewed: Saturday, May 3, 2025
The car had high mileage, over 100 000 km. It broke down on a remote highway on Kangaroo Island, had to be towed, and when it couldn’t be fixed on the island, it was towed to the ferry and we were charged $ 320 for the towing to get it back to Adelaide. Extremely bad experience.
Read More >9.7 /10 Excellent
Reviewed: Saturday, May 3, 2025
Excellent car. We booked Hyundai imax and got offered a Kia carnival. Heaps better car than we expected, we love it!
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
When we picked up the car the guy at the counter said it would be alright if we brought back the car with 75% full tank. By the drop-off the lady asked why it wasn't full. Bit of miscommunication there, but in the end 75% was fine.
Read More >7.3 /10 Good
Reviewed: Saturday, May 3, 2025
Extremely limited hours for a rental location at the airport - closed at five.
Read More >8.3 /10 Very good
Reviewed: Saturday, May 3, 2025
The car was not in the best condition and not a new model. No Sat NAV which you would have expected on a newer model but this was probably why this was a good deal.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Apex car rental provide good service and tip top condition vehicles
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car exceeded my expectations. The car condition is good, new and it is very clean and comfortable.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The staff were very helpful. I had an issue with the car that I originally booked and they were able to change this for me immediately. The staff are very friendly and keen on helping you to the best of their ability. I will continue to book with Apex in the future.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
I had an issue with pick-up due to my flight being delayed and me being unable to change my booking to after hours pickup. The customer service was amazing from the manager as he was able to change my pick-up time, day and location due to the circumstances which made my life so much easier. The car that I received was also so much better than I expected. The Hyundai Accent had car play and cruise control which was perfect to use for road trips across great ocean road.
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
メルボルン空港でピックアップしてもらう方法が電話のみで英語のできる娘がいなければ、ピックアップの場所も分からなかった。レンタカーは元々日本車でナビもつけられのに、検索機能も貧弱なカーナビでした。
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
The car was great . Almost new and very comfortable. It was great value
Read More >9.7 /10 Excellent
Reviewed: Saturday, May 3, 2025
Apex were great to deal with. No problems at all.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Car was in very good condition and drove pretty well. The staff were helpful and cooperative.
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease.
Car was great and staff very friendly.
Read More >9.7 /10 Excellent
Reviewed: Saturday, May 3, 2025
Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.
Read More >8.3 /10 Very good
Reviewed: Saturday, May 3, 2025
The car was great for a small car.
The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere.
Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car exceeded my expectations. I was very happy with the Kia Cerato I was given
Read More >9.7 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Brilliant value
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
friendly staff, quick process
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Speedy Services, hassal free pick up and drop off. Cars are nice, comfortable and clean. No hidden charges, no pressure for buying extras.
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
I have used Apex previously and I have never been disappointed ! Always good and clean cars ! Excellent customer service !
Will always use Apex !
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!!
Apex staff refused to honour the reservation despite several requests.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very good service & good quality car
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Good car. Good service!
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick
Read More >8.3 /10 Very good
Reviewed: Saturday, May 3, 2025
The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The pickup point is not at the airport; you have to wait for a shuttle bus to get to the pickup location. Other companies like Hertz and Avis have their pickup points at the airport. For tourists unfamiliar with Australia, especially those not familiar with the environment, it's best to understand this beforehand.
Read More >Cherry Zephaniah
Melbourne
8 /10 Very good
Reviewed: Saturday, May 3, 2025
The girl at the reception was somewhat friendly.
However, her company has serious problems. I'm talking about core values. This issue has led the company to adopt the worst strategy possible—renting out very old cars with over 135,000 kilometers on them. This caused my car to break down after just 100 kilometers from the store!
I've been renting cars worldwide for over 25 years and have rented from almost every rental company. No rental company dares to do this. That night, I missed dinner and had to make do with pizza. I almost missed my booked motel as well!
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Waited forty minutes to register and found that, apart from the correct order number, all other personal information was incorrect. Spent twenty minutes re-registering personal information, and another hour waiting for the car. It took a total of two hours to get the car.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The service attitude is great and friendly. Almost no waiting in line. The shop even upgraded our Kia K5 to a seven-seater Outlander for free. It was awesome since we had exactly seven people.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The location is quite far from the airport, and the wait time for the shuttle bus is too long!
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
It's okay, but there's no flexibility after working hours
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
The experience was terrible. The receptionist was very rude and handled our order while talking on the phone, making the process very inefficient.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Satisfied
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Due to a flight delay, Apex did not handle the situation well. They simply informed us via email to pick up the car the next day and closed at 5 PM without any emergency contact number, which greatly affected our travel plans.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.
Read More >Eugene Priestley
Melbourne
6 /10 Average
Reviewed: Saturday, May 3, 2025
Acceptable
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Pretty good
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Pickup and return were super easy, and the car was great.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Satisfied
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Rented the car in Melbourne and returned it in Sydney, which was quite convenient and trouble-free. The staff in Sydney were very polite. The gentleman in Melbourne, a Caucasian, might not have had enough sleep as he didn't smile at all. We got an MG and were specifically told to use 95-octane petrol. However, we couldn't find any 95 on the way, so we used 98 instead. When we arrived in Sydney, the staff there told us 91 was fine.
Read More >Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Saturday, May 3, 2025
They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Excellent service
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Overall good
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Satisfied
Read More >Verne Cumberland
Melbourne
10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
It was okay.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied; will rent again next time if there's a chance.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car and the pick up and drop off experience at APEX was perfect.
Fast, friendly and no problems.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Pretty good.
Read More >Laura Vásquez Vallej
Melbourne
9 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car exceeded my expectations. Beautiful, very well maintained and comfortable to drive.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Loved the free upgrade
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Overall is very nice
Read More >Wendy Wordsworth
Melbourne
8 /10 Very good
Reviewed: Saturday, May 3, 2025
I booked a Kia MPV but got a Hyundai instead. The vehicle's quality and condition were okay, but not as good as the Kia I originally wanted. During my trip in Sydney, I finally got the Kia MPV, which was noticeably better than the Hyundai.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
The service was great, enthusiastic and professional.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Amazing car rental company! The process is straightforward and convenient. Pick up the car and go, and return is just as fast. Car collection takes 5 minutes, and returning the car takes only 30 seconds.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Great car rental experience.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The service is very convenient; pickup and return are done within 5 minutes.
Read More >Bertha Masefield
Melbourne
10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The overall service was very nice.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Returned the car just yesterday, so not sure if there will be any issues later. However, for now, the service attitude seems quite good. At the airport, you might need to wait for the shuttle for 1-30 minutes since there's just one vehicle for transfers. If the shuttle has just left, you’ll need to wait. We waited for 15 minutes this time. The same applies when returning to the airport. We used an Australian driver’s license and didn’t need to use a credit card to pick up the car.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car rental is really affordable.
Read More >Florence Tennyson
Melbourne
10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Pickup and drop-off were very fast, and the service was excellent.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The process was very fast, the staff were friendly, and there was no pressure to purchase insurance!
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
It's okay, but they tried selling insurance!
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Airport pick-up and drop-off were very convenient. They proactively upgraded our vehicle to a Renault SUV with only 40,000 kilometers, making our self-drive trip along the Great Ocean Road much more enjoyable.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Overall, we are quite satisfied. The car was in great condition, and returning it was very convenient.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Even though my English is not very good, it didn't affect the experience. However, it would be even better if there was a more detailed explanation of the local traffic regulations.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied
Read More >Hamiltion O'Connor
Melbourne
4 /10 Average
Reviewed: Saturday, May 3, 2025
If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
After arriving at the airport, I called for a pick-up. It took three hours for someone to show up.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car was great and very easy to get used to.
Read More >7 /10 Good
Reviewed: Saturday, May 3, 2025
Apex clearly has older vehicles (the one I received was 2015) but great value.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The pickup service was not on time, waited for over an hour.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car and the service was great.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.
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