CAR RENTAL REVIEWS ON SHOUQIZUCHE AT SYDNEY KINGSFORD SMITH AIRPORT, SYD

Very satisfied.

Very satisfied.

Picking up and returning the car was quite convenient, but the efficiency at the pickup counter was extremely poor. It might have been due to new staff who were not yet familiar with the process.

Good

The efficiency needs improvement, the queue was quite long.

It's okay. The front desk staff were Indian, and their service attitude was quite average; they seemed very busy.

Overall pretty good, the car was very new. Returning the car in a different location was convenient and the cost was reasonable. However, when picking up the car, the rental staff initially insisted I had to purchase their insurance despite having QEEQ insurance. They only relented after I mentioned contacting QEEQ to resolve the issue.

The actual rental location is Europcar. When picking up the car, there were three customers ahead of me, and I had to wait for an hour. The Muslim lady staff worked very hard, but there were various unexpected issues. However, the car model was as promised, and the condition was good. It had less than 50,000 kilometers on it—a 7-seater diesel Q7. Driving it was smooth and comfortable, which made the journey even more enjoyable.

The staff at the pickup location were very friendly and even took the initiative to lead me to the car. Will definitely use again.

During the rental period, there was a traffic violation, and they transferred it to my name, charging a 55 AUD handling fee! Very unreasonable, as many companies don't charge this fee.

From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.

Picking up and returning the car was quick and very convenient—great experience!

Good and very patient.

Very satisfied, easy car pickup.

Very satisfied.

Excellent service

Very satisfied.

Picking up and exchanging the car was very convenient, and the staff were friendly.

Overall, it went smoothly.

Very satisfied.