Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

I chose QEEQ because I thought I would be saving money on car rentals. This has nothing to do with QEEQ...but maybe they could inform Thrifty about their employee at Dulles Int Aiport (Wash DC).

Included additional roadside assistance.

Excellent

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

Long queue