We went really early so there was no line at all.
The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.

Quite good

I booked the car for my mom. 1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned. 2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge). 3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank). 4. Compared to other southern Italy rentals, I think it was pretty good and good price.

The counter staff tried to handover to us a manual drive car first and then tried to give us a smaller automatic car than what was booked for. after arguing and wasting 30 mins we got the car that we had booked. overall the car was in great condition and everything went smooth

Excellent service and great pricing.

Avis is not helping me to find the right car . My trip is getting worse and I have to pay extra money for finding other transportation.